Refund Policy

Returns & Refunds

If there is an issue with the item you have purchased, please contact us within 5 days of receipt to let us know. You will be required to provide photographic evidence before a refund or return will be authorised. Once sufficient information has been provided, we can either send a return label or issue a refund, whichever you prefer.

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact our help-desk at [support email] and we will either resend the order (if every item is in stock) or issue a full refund, whichever you prefer.

We cannot accept responsibility for delivery failure if you provide an incorrect address, postcode or contact telephone number. Please check this information when placing your order. We also cannot accept responsibility if the incorrect product is ordered. On these occasions, we will accept a return on the following conditions:

* Items are returned with packaging intact and undamaged
* Items are shipped within 5 days of receipt and delivered back to us within 10 days
* The shipping charge for the return is paid by the customer

Refunds: All refunds will be sent to the same account from which the original payment was made.